Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Minimum 3 years of experience (with additional note of minimum 2 years in Oracle Applications Development)
15 years full-time education
Proficiency in Oracle Cloud Application Development (Must Have)
Proficiency in Oracle Applications Development (Must Have)
Strong understanding of application support processes and methodologies
Experience with troubleshooting and resolving application issues
Familiarity with database management and SQL
Knowledge of cloud computing concepts and services
Good to have: Experience with Oracle E-Business Suite
Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks
Ability to align AI capabilities with business objectives, ensuring scalability, responsible use, and value realization

Responsibilities

Act as software detectives, identifying and solving issues within multiple components of critical business systems
Collaborate with various teams to troubleshoot and resolve application-related problems
Ensure business operations run smoothly and efficiently
Engage in continuous learning to stay updated on system changes and enhancements
Document solutions and processes to improve future support efforts
Lead AI-driven solution design and delivery using GenAI and Agentic AI to address business challenges, automate processes, and integrate insights into workflows
Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions for work-related problems
Assist in the development and implementation of application support processes
Provide training and guidance to junior team members on best practices

Skills

Key technologies and capabilities for this role

Oracle Cloud Application DevelopmentGenerative AIAgentic AIApplication SupportTroubleshooting

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

The must-have skills include proficiency in Oracle Cloud Application Development, strong understanding of application support processes and methodologies, and experience with troubleshooting.

What good-to-have skills are mentioned for this position?

Good-to-have skills include experience with Oracle E-Business Suite.

What is the minimum experience required for this role?

Minimum 3 year(s) of experience is required.

What does the role involve in terms of team collaboration and growth?

The role requires active participation in team discussions, contributing solutions to problems, providing training to junior members, and becoming a subject matter expert independently.

Is the salary or compensation specified for this position?

This information is not specified in the job description.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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