Application Support Engineer at Crypto.com

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Cryptocurrency, Derivatives TradingIndustries

Requirements

Bachelor's Degree
Knowledge or experience of options and futures trading markets
Database, software, or IT technical experience
Excellent technical troubleshooting and problem-solving skills
Incident Management experience
Excellent interpersonal, verbal, and written communication skills
Experience with SQL, Linux, job scheduling software, system monitoring software, clusters/high availability systems
Willingness to work evenings and weekends as needed (night and weekend work required)
Preferred Qualifications
Attention to detail
Excellent written and verbal communication skills
A background in financial services, fintech, trading exchange, or trading system applications
Knowledge of US professional sports
3+ years’ experience managing or supporting mission critical production software applications
2+ years database software or IT technical experience
Experience of working for a financial services or regulated environment
Experience with databases, Linux server operating systems, scripting and automation (bash scripting), system monitoring software (Grafana, Zabbix, Logic Monitor), AMQ/Kafka/Tomcat/high availability systems, Networks, FIX, Scila, Splunk, Python, AWS

Responsibilities

Work evenings and weekends as needed to cover support needs
Provide expert level remote management, administration and support for the Production and Demo trading exchange, including system availability, application stability and performance tuning, version upgrades, daily operational processing monitoring and support, assistance with problem support and resolution, contract scheduling and settlement of expired contracts
Participate in the development and on-going refinement, enhancement and continuous process improvement for the services
Participate in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services
Willing to assist on a wide variety of issues, both within and outside of job description

Skills

Application Support

System Administration

Performance Tuning

Monitoring

Troubleshooting

Version Upgrades

Automation

Process Improvement

Trading Platform

Contract Settlement

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees