Application Support Analyst at Culture Amp

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SaaSIndustries

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (e.g., Salesforce, Docusign CLM)
Netsuite experience is essential

Responsibilities

Investigate and troubleshoot highly technical application issues, including configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted, prioritizing end user experience
Manage the pipeline of improvements, features, integrations, and change requests from key stakeholders and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Act as the final point of escalation for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Serve as the primary liaison between internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions
Mentor and guide team members to use and provide support for specialist applications, sharing expertise and contributing to comprehensive documentation and knowledge base articles
Maintain and support a wide range of business-critical applications used by finance, legal, and sales departments, ensuring minimal disruption to business operations

Skills

Key technologies and capabilities for this role

NetSuiteDocuSignSalesforceTroubleshootingDatabase QueriesServer-Side DebuggingApplication SupportVendor Management

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

This information is not specified in the job description.

What salary or compensation is offered for the Application Support Analyst position?

This information is not specified in the job description.

What key skills are required for this Application Support Analyst role?

The role requires deep technical expertise to diagnose and resolve complex application problems, including investigating configuration, database queries, server-side errors, and integration failures, using advanced diagnostic tools.

What is the company culture like at Culture Amp?

Culture Amp focuses on making a better world of work through its employee experience platform, thrives at the intersection of people and technology, models best practices, and emphasizes continuous improvement.

What makes a strong candidate for this Application Support Analyst position?

A strong candidate thrives at the intersection of people and technology, has deep technical expertise for complex troubleshooting, and can shape a brand new role to make a meaningful impact.

Culture Amp

People analytics platform for employee engagement

About Culture Amp

Culture Amp provides a people analytics platform aimed at improving employee engagement, performance, and retention within organizations. The platform includes tools for gathering and analyzing employee feedback, conducting performance reviews, and monitoring goals. By utilizing powerful analytics and action planning features, Culture Amp helps businesses make informed, data-driven decisions to enhance workplace culture and employee experience. Unlike many competitors, Culture Amp focuses specifically on the HR technology sector, which is rapidly expanding as companies prioritize employee engagement. The company operates on a subscription-based model, offering various pricing tiers tailored to the size of the organization and the features needed.

Melbourne, AustraliaHeadquarters

2009Year Founded

$267.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Employee Share Options Program

Professional Development Budget

Mental Health Support

Monthly Camper Life Allowance

Team budgets dedicated to team building activities and connection

Paid Vacation

Paid Holidays

Extended year-end breaks

Excellent parental leave and in work support program available from day 1 of joining Culture Amp

5 Social Impact Days a year to make a positive impact on the community outside of work

Home Office Stipend

Medical insurance coverage for you and your family (Available for US & UK only)

Risks

Emerging HR tech startups offering cheaper solutions threaten Culture Amp's market share.

Rapid AI advancements may require Culture Amp to invest heavily to stay competitive.

Data privacy concerns and regulatory changes could impact Culture Amp's operations in key markets.

Differentiation

Culture Amp integrates AI to streamline HR feedback analysis, enhancing efficiency.

The acquisition of Orgnostic boosts Culture Amp's data analytics capabilities significantly.

Culture Amp's People Analytics product offers a unified platform for comprehensive workforce insights.

Upsides

Neera Desai's appointment as GM could strengthen Culture Amp's North American market presence.

Collaboration with Sonder emphasizes employee wellbeing, potentially leading to new wellness features.

AI integration in feedback analysis allows HR teams to focus on strategic initiatives.

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