Application Support Analyst at Fresenius Medical Care

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree from University preferred
Minimum of 2-4 years of experience in technical support and troubleshooting of ERP modules
Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday: ERP System-Modules, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting
Good understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR
Ability to manage multiple assignments and tasks simultaneously with flexibility and pro activeness
A good team player with the ability to manage diverse stakeholder group with differing requirements
Good collaboration and ability to work cross functions and cultures beyond borders
Fluency in English is a must both written and verbal. Ability to speak other European languages like Polish, Romanian, Italian, French, German, Spanish would be an added advantage
Should be able to work in a continuously changing environment
Great communication and interpersonal skills

Responsibilities

Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes
Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution
Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications
Execute data maintenance activities including preparation of mass load transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc
Interact with Global Support Team on incidents that require escalations
Prepare and maintain ad hoc and advance reports
Integration management including monitoring of integration runs and assisting in de-bugging integration issues
Actively monitor and research application error handling, and escalate problems using defined escalation procedures
Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing
Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users
Deliver Workday user training to HR staff
Manage to SLA and SOP requirements
Maintain System Change & Documentation Repository
Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance

Skills

Key technologies and capabilities for this role

WorkdayTicket ManagementTroubleshootingChange ManagementData MaintenanceMass Load TransactionsIntegration ManagementUser Acceptance TestingReportingHR Applications

Questions & Answers

Common questions about this position

What experience is required for the Application Support Analyst role?

A minimum of 2-4 years of experience in technical support and troubleshooting of ERP modules is required, with preferred knowledge in Workday modules including HCM, HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT, and HR Reporting.

What are the core values of Fresenius Medical Care?

The core values are We Care, We Connect, and We Commit, supporting their promise to improve the quality of life of every patient every day.

What education is preferred for this position?

A Bachelor’s degree from University is preferred.

Is the position remote or office-based?

This information is not specified in the job description.

What is the salary for the Application Support Analyst role?

This information is not specified in the job description.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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