Application Support Analyst at Nasdaq

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Bachelor’s Degree in Computer Science, Information Systems or other related discipline, or equivalent work experience in Data Center, Trading, Computer, or Network Operations
Up to 5 years of experience
Good understanding of service level metrics
Excellent problem solving skills (prior technical background in system/product troubleshooting is a plus)
Excellent verbal and written communication skills in English
Ability to optimally use tools such as JIRA, Confluence, SVN, Putty, MS Office (in particular Excel & Outlook)
Ability to perform basic file handling/searching operations in Linux
Detail oriented, critical thinker, with curiosity to investigate, identify and resolve issues independently and as a team-player
Ability to collaborate effectively with internal teams and external clients

Responsibilities

Provide day-to-day application support to the Nasdaq Trade Surveillance client base
Ownership and/or management of operational or user-reported issues
Troubleshooting and resolve any application issue resulting from operational monitoring or user report
Provide “how to” functionality assistance to users
User access management
Process service / application configuration changes
Triage and/or escalate issues to the appropriate technology teams and senior management where necessary
Update knowledge base systems to provide accurate troubleshooting guidelines
Investigate bugs/defects and manage enhancement requests in collaboration with internal teams
Smoke test application releases
Manage client communication by notifications of product releases, incidents, service interruptions, etc

Skills

Key technologies and capabilities for this role

Application SupportClient ServicesTrade SurveillanceIncident ManagementCustomer Support

Questions & Answers

Common questions about this position

What is the work arrangement and location for this role?

This is a permanent full-time role based in Bonifacio Global City, Taguig, following a hybrid work model with at least 2 in-office days per week. The work schedule is shifting as the team operates on a 24/5 basis.

What benefits does Nasdaq offer for this position?

Benefits include HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What key skills are required for the Application Support Analyst role?

Required skills include excellent verbal and written English communication, ability to collaborate effectively with internal teams and external clients, detail-oriented mindset, critical thinking, and curiosity to investigate and resolve issues independently or as a team player.

What is the company culture like at Nasdaq?

Nasdaq offers an autonomous but fast-paced work environment where employees are recognized for results and driving things forward, with opportunities to learn and grow, an inclusive culture valuing unique perspectives, and commitment to diversity.

What makes a strong candidate for this Application Support Analyst position?

A strong candidate is detail-oriented, a critical thinker with curiosity to independently investigate and resolve issues, excels in collaboration as a team player with global teams and clients, and has excellent English communication skills.

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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