Preferred: Water treatment or specialty chemical industry experience
Preferred: Working knowledge of boilers, cooling towers, and wastewater treatment systems
Responsibilities
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
Assist Sales Representatives with plant surveys of prospective customers
Assist Sales Representatives with start-ups of new applications in both existing customers and new accounts
Develop strong relationships with key stakeholders in strategic district accounts
Provide technical support to customers, identifying and resolving customer pain points, escalating as required
Engage in problem-solving by performing system analysis, interpreting data, and providing written recommendations to ensure optimal customer operations
Perform support services including sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, and general labor activities
Actively support innovations and technology in strategic district accounts