Application/Production Support Analyst - Invesement Banking at Tala

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

YesVisa

Investment Banking, Financial Services, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
2–5 years of experience in application support, production support, or IT operations
Strong knowledge of UNIX/Linux and Windows environments
Hands-on experience with job scheduling tools (Control-M preferred)
Proficiency in scripting languages such as Perl, Bash, or Python for automation and monitoring
Familiarity with ITIL processes (Incident, Change, and Problem Management)
Basic understanding of network connectivity, system architecture, and application deployment
Experience with ServiceNow or similar ticketing and change-management tools

Responsibilities

Provide Level 1 and Level 2 support for business and IT applications
Monitor, troubleshoot, and resolve incidents impacting application performance or availability
Coordinate with development teams (local and global) for bug fixes, deployments, and release management
Develop and maintain scripts and utilities to automate repetitive support tasks
Document technical procedures, incident resolutions, and operational runbooks
Manage change and incident tickets following ITIL best practices
Participate in on-call rotation and assist with weekend releases or disaster recovery tests as needed
Support DevOps/CI-CD initiatives by integrating monitoring, automation, and security scanning into support processes

Skills

System Monitoring

Incident Management

Automation Scripting

ITIL

Troubleshooting

Release Management

Change Management

Runbooks

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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