Application Lead at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 12 years of experience in Salesforce Sales/Service Cloud
Deep knowledge of Salesforce Sales Cloud, Service Cloud, and other related products
Proven experience (5+ years) in a managerial or team lead role
Strong analytical and troubleshooting skills
Excellent verbal and written communication skills
Experience with Salesforce configuration tools like Flow Builder and process automation
Understanding of change management processes
15 years full-time education (bachelor's degree in a relevant field or equivalent experience)

Responsibilities

Lead, mentor, and manage a team of Salesforce administrators and support staff; handle recruitment and training
Provide 2nd and 3rd level support for complex technical issues, including troubleshooting integrations and user problems
Manage day-to-day administration, including user accounts, profiles, and permissions
Create and maintain Salesforce objects, fields, reports, dashboards, and workflows to meet user needs
Manage the entire change control process, ensuring system changes are implemented smoothly and with minimal disruption
Proactively gather user feedback and identify system improvements to increase usability and benefits
Manage the rollout of new Salesforce releases and features
Create new reporting capabilities and respond to ad-hoc reporting requests
Conduct root cause analysis for recurring issues and work with vendors for resolution
Lead the effort to design, build, and configure applications, acting as the primary point of contact

Skills

Salesforce Service Cloud

Salesforce Administration

Salesforce Configuration

Salesforce Customization

Team Management

Technical Support

System Administration

Change Management

Workflows

Reports

Dashboards

Integrations

Troubleshooting

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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