[Remote] Member Care Workforce Analyst at Centivo

Buffalo, New York, United States

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$60,000 – $65,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Member Care, Customer ServiceIndustries

Skills

Key technologies and capabilities for this role

Call Center SchedulingReal-time MonitoringWorkforce KPIsSchedule AdjustmentAttendance TrackingQueue PerformanceSLA ManagementRoot Cause AnalysisPTO ManagementCRM SystemsBackend System ConfigurationCollaborationWorkforce Optimization

Questions & Answers

Common questions about this position

What is the salary range for the Member Care Workforce Analyst position?

The salary range is $60K - $65K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

The role requires skills in creating and maintaining call center schedules, real-time monitoring of KPIs like attendance and schedule adherence, adjusting schedules to meet SLAs, and performing root cause analysis.

What is Centivo's mission and company focus?

Centivo's mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

What makes a strong candidate for the Workforce Management Analyst role?

A strong candidate would have experience in call center workforce management, including scheduling across multiple channels, real-time monitoring, KPI analysis, and collaboration with management and supervisors.

Centivo

Affordable health insurance with primary care focus

About Centivo

Centivo provides health insurance focused on making healthcare affordable and accessible. The company emphasizes primary care, offering free primary care services, no deductibles, and low, predictable copays to help keep its members healthier and reduce the need for hospital visits. Centivo generates revenue by charging employers for health plans provided to their employees, which leads to lower medical costs and increased usage of the plans. A key feature of Centivo's offering is its integrated virtual care service, allowing members to access care conveniently. The company is distinguished by its commitment to quality, curating providers based on strict price and quality standards, particularly in primary care. Centivo's goal is to enhance the member experience while lowering overall healthcare costs.

Buffalo, New YorkHeadquarters

2017Year Founded

$183.7MTotal Funding

DEBTCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Insurance: Medical, dental, vision, life & diability

401k plan

Access to a health savings account

Commuting and dependent care FSA

Competitive salary, bonus, & equity

Risks

Integration challenges with Eden Health may disrupt service delivery if not managed well.

Chronic shortages in primary care access could impact Centivo's care delivery model.

Increased competition from AI-driven startups may challenge Centivo's market position.

Differentiation

Centivo emphasizes primary care partnerships to coordinate healthcare needs effectively.

The company offers free primary care, no deductibles, and low, predictable copays.

Centivo integrates virtual care and mental health services for comprehensive healthcare solutions.

Upsides

Centivo raised $75M to expand affordable health plans amid rising U.S. healthcare costs.

Acquisition of Eden Health enhances Centivo's virtual care and mental health services.

Growing trend of virtual care aligns with Centivo's integrated virtual care service.

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