Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, PaymentsIndustries
Requirements
- 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience
- Preferred: 3+ years of work experience with a Bachelor’s Degree or more than 2 years with an Advanced Degree (e.g., Masters, MBA, JD, MD)
- Payment industry experience strongly preferred, including card-not-present, card-present, PCI, and payment risk mitigation methodologies
- Experience with ERP, OEM, CRM, FI, ISV systems and associated technologies
- Strong understanding of technical concepts, networking principles, databases, programming languages (REST, Java, C/C++), and markup languages (HTML, XML)
- Demonstrated program-level, complex, ambiguous, and/or multifaceted solution requirements and architectures
- Implementation-based project management/product management experience with cross-functional teams
- Strong analysis and problem-solving skills
- In-depth knowledge of Acceptance Solutions products (e.g., Cybersource, Authorize.net)
Responsibilities
- Utilize strong analysis and problem-solving skills to resolve technical problems with Acceptance Solutions products
- Provide timely and effective support to customers via phone and email, ensuring high levels of customer satisfaction
- Proactively acquire and enhance technical expertise through self-directed learning to keep up with industry developments
- Work closely with other technical teams to escalate and resolve complex issues
- Create, edit, and distribute client notifications and communications
- Resolve issues independently and manage workflow to meet deadlines
- Maintain accurate records of issues, solutions, and customer interactions in the case logging tool
- Identify, troubleshoot, and resolve queries for Visa Acceptance products and services
- Develop effective working relationships with external and internal clients and achieve required client satisfaction metrics
- Contribute to the continuous improvement of support processes and procedures
- Manage technical communications with client’s technical team and customer services team
- Maintain strong relationships with team members and key stakeholders (Client Success Managers, Product, Ops, and IT)
- Take ownership of client issues, work with internal/external parties to resolve, provide regular communication to manage expectations, and train other team members
Skills
problem-solving
technical support
Cybersource
Authorize.net
analysis
client support
payments processing
support escalation
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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