Analyst, Service Desk at Baxter International

Gloucester, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Qualification in ITIL or similar (advantageous)
A level in an IT based subject (or similar) desirable
Excellent communication skills, maintaining a clear, positive and professional manner at all times
Attention to detail
Ability to network and liaise with both internal and external teams
Ability to empathise with the ICNet customer base and achieve high levels of customer satisfaction
Ability to work in a fast paced, team orientated, collaborative environment
Lead by example, especially on customer focused tasks
Excellent organisational ability
Good analytical and problem solving skills
Ability to work shifts (when called upon) and be flexible with core working hours
Excellent customer service skills

Responsibilities

Be the central point of contact for all issues and certain change requests, ensuring they are dealt with in a timely and effective manner in line with agreed Service Level Agreements (SLAs), and responsible for ensuring relevant issues can be closed in consultation with the user
Assign a suitable priority according to the Support Teams SLA
Investigate and resolve issues where able to, or raise where necessary to ensure an effective resolution
Take ownership of an issue, even those that have been escalated, and ensure that the customer is fully aware of progress on a regular basis
Manage change requests for software upgrades and provide project co-ordination for such activities on behalf of the customer
Provide proactive monitoring of customer servers and interfaces using the appropriate monitoring service
Act as a first point of contact and provide first line fixes and support for external customers

Skills

Service Desk

Customer Service

IT Support

SLA Management

Incident Management

Problem Solving

Change Requests

Priority Assignment

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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