Analyst - IT Support at Nasdaq

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial TechnologyIndustries

Requirements

Degree qualified in Computer Science, Information Systems or other related discipline
1+ year of experience in Information Technology Support
Proven ability to work as a team to quickly identify and resolve technical issues both small and large
Great communicator who works well in collaborative, global environments
Comfortable with tools like JAMF, OKTA, Azure, Office 365, Zoom, Remedy ITSM
Team player, client focused, and resourceful
Ability to work across teams and time zones

Responsibilities

Deploy and troubleshoot end user devices and peripherals including Mac, Windows, iOS, and Android
Efficiently track and resolve IT trouble tickets in various IT ticketing systems
Support and troubleshoot end user software issues
Administer systems for end-user accounts and application access
Oversee and maintain local inventory of IT assets
Provide technical support for staff members to resolve various technical issues involving hardware, software, and peripherals

Skills

Mac

Windows

iOS

Android

JAMF

OKTA

Azure

Office 365

Zoom

Remedy ITSM

IT ticketing systems

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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