Analyst III OPS (Supervisor) at Santander

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Formación profesional de grado medio/superior en administración, gestión o similar. Se valorará formación complementaria en atención al cliente, finanzas o gestión documental
Experiencia de 2–3 años en operaciones bancarias y servicios financieros
Conocimientos básicos de herramientas: Word, Outlook, Excel
Familiaridad en sistemas como BET o 390
Disponibilidad para horario de lunes a Viernes 09:00 – 19:00 Hrs. (Eventuales Fines de semana)

Responsibilities

Concentrado de volumetrías mensuales para factura
Envío de volúmenes al equipo de informes
Revisión mensual de archivos de calidad
Revisión de bono y horas extras
Carga de incidencias en Trya
Revisión mensual de casos a regularizar
Extracción de volúmenes para dimensionamiento
Entrevistas para cubrir vacantes
Actualización de documentación operativa
Juntas de inicio de mes con el equipo operativo
Planeación de capacitaciones
Asignación de horarios de Oficina-Home Office
Carga de Vacaciones e Incapacidades en Trya y WD
Seguimiento de cumplimiento de cursos normativos
Pruebas de equipo de sistema
Carga de documentación Sox
Bajar información de bonos a la operación
Tener y cuidar el buen clima laboral

Skills

Key technologies and capabilities for this role

ExcelWordOutlookTryaBET390SOXWD

Questions & Answers

Common questions about this position

What is the required education and experience for this Analyst III OPS Supervisor role?

A professional degree (middle or upper level) in administration, management or similar is required, with additional training in customer service, finance or document management valued. Candidates need 2-3 years of experience in banking operations and financial services.

What are the main responsibilities of this position?

Responsibilities include monthly volume reports for billing, sending volumes to reporting teams, reviewing quality files and bonuses, loading incidents in Trya, conducting interviews, planning training, assigning office-home office schedules, and maintaining good work climate.

What is the work schedule for this role?

The schedule is Monday to Friday from 09:00 to 19:00 hours, with possible weekends.

What technical tools or systems are needed for this position?

Basic knowledge of Word, Outlook, Excel is required, along with familiarity with systems like BET or 390.

Is this a remote position, and where is it located?

The role is located in Mexico and mentions assigning office-home office schedules, indicating a hybrid arrangement. It is for the Supervisor SBU México team.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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