Analyst I Business Process Transactions - Nashville, TN at DXC Technology

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, InsuranceIndustries

Requirements

Minimum 2 years of customer service experience in the life insurance and/or annuities fields
Familiar with business process services, including analyzing workflows and suggesting improvements
Effective verbal and written communication skills, with the ability to convey information to diverse audiences
Basic to intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions
DXC core system knowledge (e.g., wmA, AWD/Chorus, cmA, etc.)
Proficient in Microsoft Visio, with the ability to create detailed process flow diagrams

Responsibilities

Support business process improvement projects to enhance customer and client experience
Collaborate with cross-functional teams to ensure project success
Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas
Lead training efforts in support of business operations, including developing comprehensive training plans and delivering training sessions on core DXC systems and processes
Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism, and support
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Perform additional responsibilities as needed to support business goals and operational excellence

Skills

Excel

business process improvement

workflow analysis

verbal communication

written communication

training delivery

customer service

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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