Associate Technical Support Analyst
CDK GlobalSalary not specified
- Full Time
- Entry Level & New Grad
$40,000 – $60,000Compensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology, Help Desk, IT SupportIndustries
Requirements
Candidates should possess at least 3 years of Information Technology Service Desk or equivalent experience, along with fluency in Italian and proficiency in English for effective communication with international colleagues and stakeholders. They should also have experience with Microsoft 365 and be able to provision and configure end-user devices, including imaging laptops and deploying software via MDM platforms.
Responsibilities
The IT Help Desk Engineer will act as the initial contact for JMA users requiring technical support, conducting effective troubleshooting by employing diagnostic methods and relevant questioning, assessing and identifying appropriate solutions, guiding users through problem resolution, and collaborating with other IT teams to tackle complex issues. They will utilize service, help desk, or ticketing systems to manage support requests, establish and maintain system standards, provision and configure end-user devices, provision and maintain user accounts in Active Directory, and successfully complete assigned tasks and projects within specified timeframes and guidelines.
Skills
Microsoft 365
Active Directory
MDM
Troubleshooting
Ticketing Systems
Italian
English
JMA Wireless
Develops advanced wireless technology solutions
About JMA Wireless
JMA Wireless specializes in advanced wireless technology solutions, focusing on the design and delivery of 5G-ready antennas and connectors. These products enhance the speed, reliability, and security of mobile networks for both consumers and businesses. JMA Wireless serves a variety of clients, including mobile network operators and public institutions, who depend on their products to build and maintain high-performance networks. The company differentiates itself from competitors through its patented hardware and software solutions that are known for superior performance and stability, particularly in dense network environments. The goal of JMA Wireless is to support the next generation of mobile connectivity by providing essential components that enable faster and more reliable wireless communication.
Liverpool, United KingdomHeadquarters
2012Year Founded
$42.7MTotal Funding
GRANTCompany Stage
Hardware, Enterprise SoftwareIndustries
501-1,000Employees