Analyst Dig Exp Support at Target

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerceIndustries

Requirements

Graduate in any discipline with 4-5 years’ experience
Good knowledge of e-commerce processes and systems
Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications
Good organizational, prioritizing and problem solving skills and ability to multi-task
Excellent communication skills, in both large and small group presentations
Ability to make complex ideas simple to understand
Excellent analytical, critical thinking, & problem solving skills

Responsibilities

Supports all aspects of a business process(es) including identifying process improvements and driving enhancements, designing new processes, developing performance measures, proving SME support (internal and external to team) and executing existing processes
Independently identify and analyze trends (systems and process) during issue resolution (webform management) and partners to drive accurate & timely resolution to improve the guest experience
Acts as a subject matter expert for cross-functional projects and provides strategic leadership in discussions and/or with initiatives
Partner with Product, engineering, business, and support team to make critical business and guest impacting decisions – promo issues, order cancellations, guest recovery and communication
Develops and maintains internal and external relationships and collaborates with key partners to analyze and resolve issues – i.e. defect resolution with product teams
Create, modify, and oversee monitoring and reporting needs and pull appropriate data
Ensure accuracy & timeliness as per business needs & demonstrate high sense of accountability and ownership
Ticket (Webform) and issue management: Supports resolution of day to day issues faced with processes and applications used to manage ecommerce functions
Serve as the liaison between various business and technology teams (across geographies) to triage and facilitate resolution of technical and process issues
Monitor High velocity item sale alerts and follow up with Business (Buyers, Pricing & Promo, Technology teams) to perform emergency changes with item, promotion, pricing or guest orders (removing items from the site, cancel orders, etc.)
Escalate procedural/technical issues to the respective teams
Special projects as needed

Skills

Key technologies and capabilities for this role

Issue TriageIncident ManagementDefect ManagementProcess ImprovementStakeholder LiaisonTrend AnalysisSME SupportTarget.comMobile PlatformGuest Services

Questions & Answers

Common questions about this position

What is the employment type for this Analyst position?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Digital Experience Support Analyst role?

Key skills include identifying and analyzing trends in systems and processes, acting as a subject matter expert for cross-functional projects, partnering with Product, engineering, business, and support teams, and managing ticket and issue resolution.

What is the company culture like at Target?

Target prioritizes relationships, fuels and develops talent through growth opportunities, and succeeds as one team, with a core purpose of caring, growing, and winning together while investing in communities.

What makes a strong candidate for this Analyst role?

Strong candidates demonstrate the ability to independently identify trends, act as SMEs in cross-functional projects, partner effectively across teams, and show high accountability in issue resolution and process improvements.

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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