Analista Jr Service Desk (Espanhol) - [Vaga exclusiva para pessoas com deficiência] at Accenture

Recife, Pernambuco, Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Espanhol avançado
Alinhamento aos valores da empresa (entusiasta em ambiente colaborativo e dinâmico, excelência na entrega e inovação)
Elegível para vaga exclusiva para pessoas com deficiência

Responsibilities

Fornecer suporte funcional e técnico para resolução de problemas, incidentes, questões, solicitações e dúvidas dos clientes
Fazer ligação com outras equipes de suporte ou equipes de produto conforme necessário para resolver problemas de solicitações em tempo hábil
Garantir documentação, notificação, escalonamento, rastreamento e acompanhamento adequados de todos os incidentes
Suporte tecnológico de atendimento ao cliente
Controle de garantia de qualidade

Skills

Key technologies and capabilities for this role

Service DeskSuporte TécnicoResolução de IncidentesEscalonamentoDocumentaçãoEspanhol

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include plano de saúde and plano odontológico extensive to dependents, seguro de vida, previdência privada, VR, VT/aux estacionamento/aux fretado for on-site, Gympass, plano de carreira, and PPR according to company policy.

Is this a remote or hybrid role, and where is it located?

This is a hybrid model for the Recife (Pernambuco) region.

What skills are required for this Service Desk Analyst Jr role?

Advanced Spanish is required, along with skills in providing functional and technical support, resolving incidents, documenting and tracking issues, and customer service tech support.

What is the work schedule and employment type?

It's part-time employment under CLT with a 6x1 scale, offering shifts from 13:00 to 19:20 or 08:00 to 14:20.

What kind of company culture can I expect at Accenture?

Accenture embraces change, innovation, and a collaborative dynamic environment with excellence in delivery, valuing diversity regardless of race, age, gender, sexual orientation, creed, disability, or political conviction.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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