Analista de Serviços at General Motors

São Caetano do Sul, Sao Paulo, Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotivoIndustries

Requirements

Formação Superior Completa em Engenharia ou tecnólogo
CNH ativa
Conhecimentos referente a reparação de veículos
Excelente comunicação verbal e escrita
Excelente relacionamento interpessoal
Proatividade
Alta capacidade de resolução de problemas
Assertividade
Criatividade

Responsibilities

Administrar os casos encaminhados pelo sistema de atendimento (inbound) via e-mail, chat e telefone
Fornecer respostas ágeis e baseadas nos procedimentos corporativos à Rede de Concessionárias Chevrolet
Ajudar a identificar preocupações de qualidade do produto
Garantir a melhoria contínua, entrega eficaz, retenção de clientes e rentabilidade em operações de serviço
Atuar proativamente e assertivamente no controle de qualidade dos veículos diagnosticados
Reportar ao time de Serviços (outbound)

Skills

Key technologies and capabilities for this role

reparação de veículoscomunicação verbalcomunicação escritaresolução de problemasExcelprocessos de concessionáriasanálise de relatóriosInglêsEspanhol

Questions & Answers

Common questions about this position

Is this a remote or hybrid position?

This is a hybrid role where you will work 3 days per week in-person (Tuesday to Thursday), with the rest remote.

What qualifications are required for this role?

Required qualifications include a complete higher education degree in Engineering or technologist, active driver's license (CNH), knowledge of vehicle repair, excellent verbal and written communication, excellent interpersonal relationships, proactivity, high problem-solving capacity, assertiveness, and creativity.

What is the salary or compensation for this position?

This information is not specified in the job description.

What company culture does General Motors promote?

GM promotes an inclusive workplace that fosters belonging, where employees feel part of one team, driving meaningful change through words, deeds, and culture, with a commitment to non-discrimination and equal opportunities.

What makes a candidate stand out for this role?

Candidates with knowledge of dealership processes (service area), analytical capacity to monitor reports and evaluate results, and intermediate English and Spanish will have a competitive advantage.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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