Analista de Calidad at Vana

Guatemala

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, CollectionsIndustries

Requirements

Candidates should possess a degree in Administration, Engineering, Auditing, or a related field, with a minimum of one year of experience in collection, call center, or customer service roles. They should demonstrate proficiency in Microsoft Word, Excel, and PowerPoint, with intermediate Excel skills being preferred.

Responsibilities

The Analista de Calidad will monitor calls within the monthly program, provide feedback on findings, report poor practices in collection management, propose changes to processes to optimize results and mitigate risks, and participate in calibration meetings for call listening. They will also track customer complaints, analyze call performance, and develop recommendations for improvement, ensuring compliance with policies and standards of quality in internal and external collection management.

Skills

Excel

Call Monitoring Systems

Quality Metrics

Document Management

Collections Best Practices

Customer Service

Call Evaluation Methodology

Indicators Analysis

Vana

Decentralized platform for personal data management

About Vana

Vana operates a decentralized platform that allows individuals to manage and monetize their personal data. Users can control what information they share, with whom, and how much they earn from it. This platform is designed for those who are aware of their digital footprint and want to benefit from their data, including tech-savvy individuals and privacy advocates. Vana differentiates itself by creating an open ecosystem where users can own their digital identities and engage in transactions with data buyers, earning money in the process. The company's goal is to promote a more equitable data economy, ensuring that individuals are rewarded for their personal data while fostering a community where users can thrive.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$24.3MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Crypto & Web3Industries

11-50Employees

Benefits

Competitive base salary

Health insurance, dental and vision

Flexible work schedule

Unlimited PTO

Risks

Emerging competition from platforms like Ocean Protocol could dilute Vana's market share.

Regulatory scrutiny on data privacy may impose additional compliance costs for Vana.

Volatility in cryptocurrency markets poses financial risks to Vana's transaction values.

Differentiation

Vana empowers users to monetize their data through decentralized autonomous organizations (DAOs).

The platform offers data portability, allowing users to control data across multiple services.

Vana's community-focused approach rewards users for contributing data, enhancing user engagement.

Upsides

Vana secured $200M in funding, indicating strong investor confidence in its model.

The rise of DataDAOs creates new opportunities for user engagement and monetization.

Growing interest in data privacy boosts demand for Vana's decentralized data management solutions.

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