Americas Digital Workplace Operations Lead at AIG

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Information TechnologyIndustries

Requirements

7–10 years in IT operations or digital workplace environments, with 3+ years in a leadership role
Strong knowledge of core Digital Workplace technologies, with particular focus on Microsoft 365, GenAI capabilities, VDI, meeting room platforms, mobility management and end-user computing tools including laptops, desktops, and video conferencing systems
Demonstrated experience in managing and collaborating with third-party service providers in a multi-vendor environment to provide a positive employee experience
A strong track record of ensuring operational readiness and stability during various technology migrations and refresh efforts

Responsibilities

Provide operational oversight for all Digital Workplace technologies, tools and support functions to provide a stable, reliable and productive platform for AIG employees and third-party staff in the Americas region (including physical and virtual endpoints, M365, video conference systems, Digital Experience tools and DEX score objectives, mobile devices, help desk and field services management, print management and any new technologies owned by Digital Workplace)
Establish and maintain positive engagement and communications with key stakeholders in the AIG business and other technology and support functions such as real estate, network/voice, and business applications
Collaborate closely with Executive Support teams to ensure exceptional IT services are delivered to company executives
Maintain on-call availability to oversee and drive support teams to diagnose and resolve Major Incidents impacting the Digital Workplace environment
Implement strategies for exceptional Tech Bar/walk-up support and oversee service quality
Drive high-quality service delivery from third-party partners, ensuring adherence to SLAs and continuous improvement of the employee experience; act as single point of contact for key Americas third-party partners overseeing onboarding, approvals, contracts and escalations
Advocate strong adherence to AIG change, incident and problem management principles to proactively prevent incidents and streamline the resolution of outages or disruptions
Ensure all operational practices conform to enterprise risk, compliance, and regulatory requirements, including audits and data protection standards
Work in close coordination with Digital Workplace engineering teams to align on incident trends, escalations, and roadmap enhancements
Monitor operational performance metrics and identify opportunities for efficiency, automation, and improved user experience

Skills

Digital Workplace

M365

Endpoint Management

Video Conferencing

DEX

Mobile Device Management

Help Desk

Field Services

Print Management

IT Operations

Stakeholder Management

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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