Ambassadeur(rice) de l’hospitalité, Québec at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Restaurant, Hospitality TechnologyIndustries

Requirements

Excellent knowledge of the restaurant and hospitality industry in Quebec
Strong network in the Quebec hospitality community
Comfort speaking in public (asset if experienced with media)
Bilingual in French and English, with ability to discuss the sector in both languages
Good understanding of the business world in Quebec, including ties with government and industry associations

Responsibilities

Build strong, trusting relationships with restaurateurs, chefs, and hospitality professionals across Quebec (Lightspeed users or not) by collecting feedback, identifying challenges, and sharing concrete improvement ideas with internal teams based on real market needs
Help restaurateurs maximize Lightspeed tools and ensure their needs are reflected in the product roadmap
Provide Lightspeed with the "voice of the industry" and ensure a comprehensive understanding of sector needs from dishwasher to owner
Be an active and visible presence in the Montreal and Quebec hospitality scene by identifying key events (roundtables, conferences, panels) and representing Lightspeed when relevant
Create partnerships with associations, influencers, and institutions supporting restaurateurs
Work regularly with Revenu Québec, provincial government, and local bodies to promote fair, effective, and business-friendly policies
Contribute to Lightspeed's visibility in innovation, technology, and public policy in the hospitality industry
Collaborate with Marketing and PR teams to publish analyses, facilitate discussions, and highlight the remarkable work of the Quebec community
Position Lightspeed as a trusted ally and leader in the local ecosystem
Collaborate closely with Product, Marketing, and Sales teams to ensure Quebec's unique context is considered in decisions and products

Skills

Key technologies and capabilities for this role

relationship buildingstakeholder engagementevent representationpartnership developmentindustry advocacymarket feedback collectioncommunity outreachnetworking

Questions & Answers

Common questions about this position

What is the duration of this contract position?

This is a one-year contract position with the possibility of renewal.

Is this role remote or does it require being in Québec?

This information is not specified in the job description.

What experience is required for this role?

Candidates need excellent knowledge of the Québec restaurant and hospitality industry and a good network in the hospitality community.

What is the reporting structure for this position?

The role reports to the Cheffe de la marque et des communications.

What makes a strong candidate for this Ambassador role?

A strong candidate has deep knowledge of Québec's restaurant and hospitality sector, a solid network in the community, and experience building relationships with restaurateurs, chefs, and professionals across Québec.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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