ALS Capacity Manager at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Retail, Supply ChainIndustries

Requirements

Proven experience in a capacity planning, network design, or supply and logistics analytics role, with at least 2 years in a managerial or team lead capacity
Strong analytical and problem-solving skills, with advanced proficiency in Microsoft Excel
Advanced proficiency in Databricks
Advanced proficiency in Power BI (dashboard creation, data modelling)
Advanced proficiency in SQL (data extraction, transformation, and analysis)
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced, data-driven environment
Experience with network optimisation tools or simulation software is a plus
A proactive, strategic mindset with a passion for operational excellence

Responsibilities

Lead and mentor a team of Capacity Analysts, fostering a culture of analytical excellence and continuous improvement
Ensure the logistics network has the right capacity in the right locations to meet both current and forecasted demand from stores and customers
Oversee the development, validation, and enhancement of network capacity models to support both tactical and strategic planning
Translate complex data into actionable insights using tools such as Power BI, Excel, and SQL
Collaborate with stakeholders across Operations, Supply Chain, and Commercial to align capacity planning with business objectives
Drive the standardisation of data sources, reporting processes, and modelling methodologies across the team
Evaluate and implement network optimisation tools and techniques to improve logistics efficiency
Present findings and recommendations to senior leadership in a clear, compelling manner
Monitor key performance indicators and proactively identify capacity risks or opportunities

Skills

Power BI

Excel

SQL

Capacity Planning

Network Design

Logistics Analytics

Supply Chain

Data Modeling

Stakeholder Collaboration

KPI Monitoring

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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