Aladdin Client Experience, Product Expert at BlackRock

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset Management, FinTechIndustries

Requirements

5+ years of experience in financial services, with a focus in one of the following product areas: Performance attribution, Portfolio Modeling, Analysis, and Reporting, Credit and Market Data, Cloud-Based Data Warehouse, Vendor Reference Data, Trading support (including FIX workflows), Investment Compliance, Post Trade Operations
In-depth technical understanding of data technologies, databases, data warehousing, and data analytics tools
5+ years in a client or vendor facing support role
Strong presentation skills and ability to tailor approach to stakeholders across corporate levels and business verticals
Outstanding communication and interpersonal skills
Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
Experience working within a global team and tailoring approach to different cultural norms
Experience in the creation of automation tools and support tooling (preferred but not required)
Linux/Unix knowledge (preferred but not required)
Experience with Python, Java, REACT, or any other relevant coding languages (preferred but not required)

Responsibilities

Engage with Aladdin users on product-specific workflows, product, process and service
Drive support initiatives by engaging regularly with development teams
Own complex Aladdin user inquiries demonstrating technical knowledge to determine root cause and steps to resolve
Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
Analyze client inquiry trends using data and user feedback and implement solutions to improve
Identify function gaps and areas of strategic improvement from a product perspective
Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
Work closely with other business units to prepare Client Success Specialists for product changes and releases
Develop skills to become technically proficient in all workflows within the product team
Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
Partner with Engineering & SRE on Proactive Monitoring & Telemetry as Product SME to avoid and resolve critical incidents quickly and avoid disruption of service
Act as Product SMEs and Solution Architects by partnering with key users and high priority clients and consult their client teams to address complex compliance challenges and gain deeper workflow & product knowledge

Skills

Key technologies and capabilities for this role

Performance AttributionPortfolio ModelingPortfolio AnalysisPortfolio ReportingCredit DataMarket DataCloud Data WarehouseVendor Reference DataFIX WorkflowsTrading SupportInvestment CompliancePost Trade Operations

Questions & Answers

Common questions about this position

What experience is required for the Aladdin Client Experience Product Expert role?

Candidates need 5+ years of experience in financial services, focusing on areas like performance attribution, portfolio modeling, credit and market data, cloud-based data warehouse, vendor reference data, trading support, investment compliance, or post trade operations.

What are the key responsibilities of this Product Expert position?

Key responsibilities include engaging with Aladdin users on product workflows, owning complex user inquiries, acting as a liaison across teams, analyzing inquiry trends, identifying product gaps, and partnering with engineering on monitoring and proactive support.

What qualifications are desired for this role?

Desired qualifications include in-depth technical understanding of data technologies, databases, data warehousing, and data analytics tools, plus 5+ years in a client or vendor facing support role, strong presentation skills, and outstanding communication and interpersonal abilities.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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