Aladdin Client Experience, Associate at BlackRock

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment Management, FinTechIndustries

Requirements

A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle
Familiarity with buy-side investment management workflows, proficient in market trends
Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
A consultative approach to understanding client needs and a passion for solving problems
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Proficient in managing various

Responsibilities

Customer success management: Responsible for coordinating and leading all aspects of the service; linking various partner teams to ensure a unified client experience
Escalation ownership: Responsible for client service oversight and critical inquiry management through ServiceNow
Cross functional collaboration: Partner with internal teams to troubleshoot issues, advocate for client needs and improve service delivery
Client health monitoring: Track client satisfaction, identify risks or opportunities, and proactively recommend solutions
Be present with our clients: Visit clients on-site to build stronger relationships, understand their unique needs in context, and ensure we deliver solutions that truly support their goals
KPI & Service reviews: Lead client KPI tracking and quarterly service reviews in partnership with the Client Engagement team and clients
Be a student every day: Foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality
Team leadership & Development: Provide guidance, mentorship and support to Client Success Specialists, fostering professional growth and ensuring high-quality client interactions

Skills

Key technologies and capabilities for this role

AladdinClient ServiceProblem SolvingCustomer SuccessPortfolio ManagementRisk ManagementClient Relationships

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Is remote work allowed or is there an office requirement?

The role requires being present with clients by visiting them on-site to build relationships and understand their needs.

What are the key skills needed for this Client Success Manager role?

Key skills include product knowledge of Aladdin, problem-solving abilities, cross-functional collaboration, client relationship management, and a mindset for continuous learning.

What is the company culture like for the Aladdin Client Experience team?

The team fosters a collaborative, innovative, inclusive atmosphere focused on outstanding client service, solving complex problems together, continuous learning, and having fun.

What makes a strong candidate for this role?

Strong candidates demonstrate zeal for overcoming hurdles, passion for client success, ability to manage escalations and KPIs, cross-functional partnership skills, and commitment to ongoing learning.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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