AI Software Application Engineer – Technical Lead / Principal

Position Overview

• Location Type: Hybrid
• Job Type: FullTime
• Salary: $180K - $300K

d-Matrix is focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible. Our culture is one of respect and collaboration. We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions. We are seeking individuals passionate about tackling challenges and are driven by execution. Ready to come find your playground? Together, we can help shape the endless possibilities of AI.

Requirements

• 10+ years of experience in customer engineering and field support for enterprise-level AI and datacenter products, with a focus on AI/ML software and generative AI inference.
• In-depth knowledge and hands-on experience with generative AI inference at scale, including the integration and deployment of AI models in production environments.
• Experience with automation tools and scripting.

Responsibilities

• Customer Enablement & Support:
  • Provide expert guidance and support to customers deploying generative AI inference models, including assisting with integration, troubleshooting, and optimizing AI/ML software stacks.
  • Respond promptly to customer queries, perform root cause analysis, and develop timely resolutions for complex issues.
• AI/ML Inference Optimization:
  • Work directly with customers to understand their generative AI inference needs and deliver solutions that maximize performance across their AI workloads.
  • Collaborate with customers to implement best practices for model deployment and inference tuning.
• AI/ML Software Stack Installation & Validation:
  • Lead the installation, configuration, and bring-up of d-Matrix’s AI software stack.
  • Perform functional and performance validation testing, ensuring that generative AI models run efficiently and meet customer expectations.
• Collaboration on Technical Collateral:
  • Partner with internal engineering and product teams to produce developer guides, technical notes, and other supporting materials that facilitate the adoption of our AI/ML solutions by customers.

Company Information

• Company Focus: Unleashing the potential of generative AI to power the transformation of technology.
• Culture: Respect, collaboration, humility, direct communication, inclusivity.