AI Enablement Lead, Customers at Decagon

San Francisco, California, United States

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$180,000 – $230,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Customer ServiceIndustries

Requirements

5–8 years of experience in enablement, consulting, or operations — ideally supporting post-sales or services teams in a SaaS, AI, or technical environment
Proven ability to design scalable enablement programs, structure systems from ambiguity, and deliver measurable outcomes
Strong program design and project management skills — comfortable driving from strategy through execution
Excellent communicator who bridges technical and non-technical teams with clarity and empathy
Deep understanding of customer-facing and delivery roles, with a bias toward action and continuous improvement

Responsibilities

Design and lead enablement programs for Decagon’s APM and ASWE teams — including onboarding, technical training, and continuous learning
Develop scalable playbooks, frameworks, and best practices for agent implementation and delivery
Build a centralized knowledge hub and ensure key Product and Engineering updates are effectively rolled out to post-sales teams
Partner with post-sales leadership to standardize methodologies and improve delivery efficiency
Measure enablement impact through key metrics like performance, adoption, and delivery outcomes — continuously refining programs based on insights
Act as a trusted partner to leadership, translating business goals into enablement solutions that scale

Skills

Customer Experience

Enablement

Training Programs

Onboarding

Process Design

Operations

Cross-functional Collaboration

Playbooks

Scaling Operations

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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