AI Decisioning Operator

Position Overview

• Location Type: Hybrid
• Employment Type: Full-time
• Salary: Not specified
• About Hightouch: Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
• About The Role: Hightouch is looking for our very first Technical Architect who will be in charge of helping customers successfully deploy new AI Decisioning marketing campaigns while helping them understand the impact it drives for their business.

What a Day in the Life Might Look Like

• Working with some of the largest companies in the world in a client-facing role.
• Scoping out use cases and selling the value of AI Decisioning in front of customer/prospective marketing, data, and data science teams.
• Helping customer marketing teams set up creatives, campaigns, and outcomes within their marketing automation platform and Hightouch’s AI Decisioning product.
• Helping identify where feature data is located, working with data teams as necessary or helping marketing team work with their data team.
• Helping solution outcome data to be in a clean and usable state.
• Helping guide customer to proper test set up.
• Owning the continuous feedback cycle with the customer and keeping them up to date on campaign progress.
• Presenting insights and milestones of AI Decisioning to the customer.

What We’re Looking For

• 5-10 years of experience deploying or consulting on lifecycle or growth marketing campaigns.
• Enterprise selling experience.
• Strong discovery and interpersonal skills.
• Intellectual curiosity.

Application Instructions

• Not specified.

Company Information

• Series C Valuation: $1.2B
• Investors: Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, Afore Capital.
• Location: Based in San Francisco, with team members around the world.