AI Analyst at Level AI

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Engagement, Contact CentersIndustries

Requirements

Bachelor's degree or above with a good academic background
1-2 years of full-time work experience as an AI Analyst
Highly resourceful individual who is looking to grow in the SaaS AI field
Experience in Python (Pandas, Matplotlib, NumPy) is a must
Experience in SQL is a must
Experience with Prompt Engineering is a plus
Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus
Experience with Data Engineering is a plus
Employing test findings to do Statistical analysis and improve models
Knowledge of common metrics for evaluation of ML models is a plus

Responsibilities

Drive product impact by proposing and conducting quantitative research into key user behaviors and trends
Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user
Data analysis to identify common trends
Based on analysis, propose enhancements for automation pipelines
Review the output of AI models to improve performance by identifying common usage gaps
Optimise AI model performance through effective prompt engineering techniques
Establish automated model performance improvement pipelines through prompt engineering
Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance
Analyse model performance by diving into user feedback data and product usage reports
Suggest ways to improve product usage by specifically targeting each group of users and also feature
Create a business analysis report weekly
Define and monitor key metrics; investigate changes in metrics
Driven to continuously learn and adapt

Skills

Quantitative Research

Statistical Modeling

Data Analysis

Prompt Engineering

AI Model Optimization

Synthetic Data Generation

Automation Pipelines

Model Evaluation

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees