Agente de Soporte Técnico - Help Desk at DXC Technology

Bogotá, Bogota, Colombia

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Carrera técnica o Licenciatura (terminada o trunca) en Sistemas, informática o similar
Experiencia mínima de 6 meses a 1 año brindando atención y soporte vía telefónica, chat o portal
Actitud de servicio
Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente
Excelente habilidad en comunicación oral y escrita
Disponibilidad para manejo de rotación de horarios
Mantener la confidencialidad de la información
Conocimientos básicos en Sistema Operativo Windows (versión 10)
Configuración y soporte en correo (ej: Microsoft Outlook)
Navegadores (Google Chrome, Microsoft Edge, Internet Explorer)
Manejo de herramientas para registro de tickets (ej. Service Now)
Configuración de equipo de cómputo/Impresoras vía remota
Manejo de herramientas de acceso remoto (ej: LogMeIn, AnyDesk, Remote Desktop Manager, etc.)
Comunicaciones: VPN, configuración de equipo de escritorio, internet, etc

Responsibilities

Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI
Documentar todo el proceso de solución hecho para solucionar el incidente
Crear tickets que deben ser escalados a grupos de segundo nivel
Uso de bases de datos de conocimiento como apoyo para solucionar incidentes
Seguimiento a los tickets asignados
Participar en mejoras en la atención del servicio

Skills

Windows 10

Microsoft Outlook

Google Chrome

Microsoft Edge

Internet Explorer

ServiceNow

Help Desk

Ticket Management

Hardware Support

Printer Configuration

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free