Agente de Soporte Técnico - Help Desk at DXC Technology

Candidates need a technical career or bachelor's degree (completed or incomplete) in Systems, Informatics or similar, with a minimum of 6 months to 1 year of experience providing support via phone, chat portal. Basic knowledge of Windows 10, Microsoft Outlook, browsers like Chrome and Edge, ticketing tools like ServiceNow, remote access tools, and VPN is required.

You will receive calls, create tickets, resolve software/hardware IT incidents within scope, document solutions, escalate tickets to second-level groups, use knowledge bases, follow up on assigned tickets, and participate in service improvements.

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

DXC fosters strong connections, community, teamwork globally and locally, a culture of learning, diversity, inclusion, solid ethics, and corporate citizenship, with a commitment to an inclusive environment where everyone can thrive.

Strong candidates have a service attitude, ability to quickly resolve user incidents or escalate them, excellent oral and written communication skills, availability for shift rotations, and commitment to confidentiality.