Agent·e service à la clientèle at A1M Solutions

Drummondville, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transport Routier, LogistiqueIndustries

Requirements

DEC in logistics, administration, or accounting (or equivalent experience)
3 to 5 years of experience in a role combining customer service, technical support, and logistics coordination
Strong communication skills and customer service orientation
Good knowledge of accounting (charts of accounts, payroll, financial statements)
Excellent organization, autonomy, and ability to manage multiple projects simultaneously
Team spirit, curiosity, and rigor in follow-up
Basic knowledge of English (due to anglophone clients, partners, and suppliers; occasional communication in English)
Assets
Experience in agile project management
Knowledge of the road transport industry

Responsibilities

Planification & implantation: Coordinate and ensure the successful implementation of the Unicom software at client sites
Soutien technique: Provide professional and rapid support to users, resolve their requests, and perform necessary tests
Formation & accompagnement: Train clients, guide them in software configuration, and offer personalized support
Collaboration interéquipes: Work closely with technical, administrative, and development teams to ensure optimal client satisfaction
Documentation & amélioration continue: Update procedures and propose improvement ideas to optimize processes and tools

Skills

Service Clientèle

Soutien Technique

Comptabilité

Paie

États Financiers

Logistique

Gestion de Projets

Méthodes Agiles

Formation Clients

Communication

Organisation

Anglais

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees