Agency Finance Manager at Capital One

Charlotte, North Carolina, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Mortgage ServicingIndustries

Requirements

  • Bachelor's Degree or Military Experience
  • At least 4 years of experience working in Commercial Real Estate
  • At least 3 years of experience in management
  • Preferred Qualifications
  • 5+ years of experience working with GSE-backed multifamily loans
  • 4+ years of experience managing a loan servicing team
  • 3+ years of Fannie Mae and Freddie Mac experience

Responsibilities

  • Manage a team of associates responsible for Fannie Mae, Freddie Mac, and Ginnie Mae loan servicing functions including new loan boarding, escrow disbursements, loan documentation, data entry, escrow analysis, UCC, and investor custodial accounts
  • Provide information to internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and GSEs)
  • Identify, research, solve, and/or respond to requests, inquiries, and problematic situations in a timely manner
  • Serve as subject matter expert and key contact internally with Risk, Compliance, and Audit, and externally with the Agencies
  • Manage insurance compliance and reporting to GSEs
  • Vendor compliance and oversight
  • Oversight and quality review of New Loan Boarding
  • Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams
  • Ensure compliance with Agency guidelines
  • Ensure compliance with Master Servicing procedures for the loan servicing portfolio
  • Proactively manage, research, identify, and resolve payment problems, monetary and non-monetary delinquencies, and other complex borrower-related issues
  • Track Loan Operations metrics and ensure teams are well managed
  • Understand complex customer needs
  • Apply experience and analysis to develop creative and innovative solutions for various issues
  • Provide guidance to the team on all aspects of GSE requirements, communication, and reporting
  • Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools

Skills

Fannie Mae
Freddie Mac
Ginnie Mae
Loan Servicing
Escrow Analysis
Loan Boarding
Insurance Compliance
Vendor Oversight
Agency Guidelines
UCC
Investor Reporting
Metrics Tracking
Team Management

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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