AfterHours Care Coordinator (US Healthcare) - EST Hours (Remote)

South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Business Process OutsourcingIndustries

Requirements

Candidates should possess excellent English verbal and written communication skills, proficiency in MS Office and Outlook, and strong multitasking, problem-solving, and decision-making abilities. Experience in the healthcare industry, customer care, call centers, scheduling, or workforce coordination is highly beneficial, with remote work or night shift experience being an advantage. Familiarity with U.S.-based healthcare operations is a plus. A mandatory requirement is a fixed fibre internet line with a minimum speed of 25 Mbps (upload & download) supporting a wired Ethernet connection, along with a reliable power backup solution.

Responsibilities

The Afterhours Care Coordinator will serve as the primary point of contact for U.S. pediatric homecare clients during EST after-hours, managing urgent requests, schedule changes, and escalations. Responsibilities include monitoring communication channels, responding promptly to inquiries, coordinating staff scheduling for consistent coverage, and collaborating with the daytime operations team for seamless transitions. The role also involves maintaining accurate documentation of all after-hours activities and ensuring adherence to client service standards for overall operational efficiency.

Skills

Customer Service

Communication

Problem-Solving

Coordination

Escalation Management

Scheduling

BPO

Healthcare Support

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees