Advisory Solution Consultant - CRM

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 7+ years of experience in enterprise architecture, solution consulting, or technical leadership roles. Proven expertise in the ServiceNow platform, especially CRM Workflow and related applications, is required, along with a strong background in CRM architecture, integrations, and scalable solution design. Experience in leveraging or critically thinking about how to integrate AI into work processes and demonstrated success leading the creation of prototypes or proof-of-concepts are essential. Familiarity with AI/ML capabilities, experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.), and strong communication and enablement skills are also necessary.

Responsibilities

The CRM Advisory Solution Consultant will lead the creation and evolution of a Best Practice Proof of Concept (POC) Program centered on CRM and AI capabilities within the ServiceNow platform. Key responsibilities include designing and building CRM best practice proof-of-concept environments, driving innovation by developing and iterating on the POC program based on feedback, and collaborating with product managers, engineers, technical consultants, and GTM leaders. The role also involves applying deep expertise in the ServiceNow platform, particularly CRM Workflow, to design innovative architectures, bringing hands-on knowledge of integration technologies and data strategies, and enabling the broader team through documentation and training. Additionally, the consultant will contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership.

Skills

CRM

ServiceNow platform

Workflow automation

Solution design

Technical consulting

Product management

Problem-solving

Innovation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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