Advisory Solution Consultant - CRM

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Position Summary

We are looking for a CRM Advisory Solution Consultant to join our dynamic and innovative team. In this role, you’ll lead the creation and evolution of a cutting-edge Best Practice Proof of Concept (POC) Program centered on CRM and AI capabilities within the ServiceNow platform. You will collaborate with some of the most skilled professionals in the field to design, iterate, and continuously improve a showcase program that highlights innovation, rapid problem-solving, and real-world application of advanced CRM solutions. This is a high-impact, hands-on role requiring technical excellence, strategic creativity, and a passion for mentoring and knowledge-sharing.

Key Responsibilities

• Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities.
• Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology.
• Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions.
• Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture.
• Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy.
• Agility & Problem Solving: Operate at startup speed—solve technical challenges fast, and continuously look for smarter ways to build.
• Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices.
• Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in enterprise architecture, solution consulting, or technical leadership roles.
• Proven expertise in the ServiceNow platform, especially CRM Workflow and related applications.
• Strong background in CRM architecture, integrations, and scalable solution design.
• Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs.
• Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.).
• Highly collaborative and comfortable working with a technical, fast-moving team.
• Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment.
• Strong communication and enablement skills, including technical writing, presentations, and workshops.

Preferred Qualifications:

• Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms.
• Experience working on GTM (Go-to-Market) programs or customer engagement strategies.
• Thought leadership or published content in CRM, AI, or digital workflow solutions.
• Experience with A