Advisor,Social Media at PhonePe

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Digital PaymentsIndustries

Requirements

Act with integrity & think customer-first in every interaction
Ability to handle PhonePe account and transaction related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately

Responsibilities

Handle PhonePe account and transaction related queries
Work with internal teams to understand customer issues better and improve solutions
Provide quick and meaningful resolution to customers’ problems
Use real-time insights and customer feedback to better the product

Skills

Key technologies and capabilities for this role

Social MediaCustomer ExperienceContent ManagementDigital PaymentsCustomer Service

Questions & Answers

Common questions about this position

Is this role remote or does it require working from an office?

The role is based in Bangalore.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills or experience are required for the Advisor, Social Media role?

This information is not specified in the job description.

What is the company culture like at PhonePe?

PhonePe empowers people, trusts them to do the right thing, gives ownership from day one, and encourages solving complex problems quickly while building platforms that impact millions.

What makes a strong candidate for this role?

Strong candidates are excited by building platforms that touch millions, ideating with top minds, and executing with purpose and speed; for customer experience roles, taking full ownership of customer problems and providing quick resolutions is key.

PhonePe

Digital payments and financial services platform

About PhonePe

PhonePe is a digital payments platform in India that allows individuals and businesses to conduct financial transactions securely and efficiently. It primarily operates through the Unified Payments Interface (UPI), enabling users to transfer money directly between bank accounts using their mobile phones. PhonePe differentiates itself by offering a wide range of services, including various insurance products and investment solutions, while maintaining a user-friendly interface and strong security measures. The company's goal is to make digital payments accessible to the next billion users in India, positively impacting the country's financial ecosystem.

Bengaluru, IndiaHeadquarters

2015Year Founded

$1,823.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Risks

Increased competition in quick commerce could dilute PhonePe's market share.

Legal challenges like trademark infringement lawsuits may increase costs and damage brand.

Market cap restrictions in India's digital payments sector could impact PhonePe's valuation.

Differentiation

PhonePe integrates with ONDC, expanding into quick commerce beyond traditional payments.

Affordable insurance products like Dengue and Malaria plans attract health-conscious customers.

Proprietary solutions development enhances control over payment processes post-Juspay partnership termination.

Upsides

IPO and new funding round could expand services and market reach.

Manish Sabharwal's appointment strengthens governance and investor confidence.

Integration with ONDC positions PhonePe as a leader in digital marketplace services.

Land your dream remote job 3x faster with AI

Try Jobo Free