Content Specialist, Customer Experience
Flock Safety$68,000 - $85,000/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Digital PaymentsIndustries
Requirements
- Act with integrity & think customer-first in every interaction
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Ability to meet hourly & daily productivity goals
Responsibilities
- Handle PhonePe account and transaction related queries
- Build customer trust through their interaction
- Leverage internal processes and resources to drive resolution
- Escalate appropriately
Skills
Customer Experience
Merchant Support
Digital Payments
Customer Service
Problem Solving
PhonePe
Digital payments and financial services platform
About PhonePe
PhonePe is a digital payments platform in India that allows individuals and businesses to conduct financial transactions securely and efficiently. It primarily operates through the Unified Payments Interface (UPI), enabling users to transfer money directly between bank accounts using their mobile phones. PhonePe differentiates itself by offering a wide range of services, including various insurance products and investment solutions, while maintaining a user-friendly interface and strong security measures. The company's goal is to make digital payments accessible to the next billion users in India, positively impacting the country's financial ecosystem.
Bengaluru, IndiaHeadquarters
2015Year Founded
$1,823.7MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Fintech, Financial ServicesIndustries
5,001-10,000Employees
Benefits
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Risks
Increased competition in quick commerce could dilute PhonePe's market share.
Legal challenges like trademark infringement lawsuits may increase costs and damage brand.
Market cap restrictions in India's digital payments sector could impact PhonePe's valuation.
Differentiation
PhonePe integrates with ONDC, expanding into quick commerce beyond traditional payments.
Affordable insurance products like Dengue and Malaria plans attract health-conscious customers.
Proprietary solutions development enhances control over payment processes post-Juspay partnership termination.
Upsides
IPO and new funding round could expand services and market reach.
Manish Sabharwal's appointment strengthens governance and investor confidence.
Integration with ONDC positions PhonePe as a leader in digital marketplace services.
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