[Remote] Adoption Specialist at Restaurant365

Mexico

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, RestaurantIndustries

Requirements

2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company
Excellent communication, presentation, and interpersonal skills with a strong customer-first mindset
Confident conducting virtual meetings and presenting to customers 1:1 or in small groups
Strong organizational skills and ability to manage a high volume of accounts in a fast-paced environment
Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus
Professional fluency in English required (verbal and written)
Based in Mexico

Responsibilities

Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals
Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform
Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365
Use customer data and engagement metrics to identify at-risk accounts or untapped opportunities for adoption improvement
Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high-quality customer experiences
Manage multiple customer interactions efficiently through digital channels such as email, chat, and video
Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement
Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingAccount ManagementSaaSZoomWebinarsCustomer EngagementMetrics AnalysisTrainingB2B

Questions & Answers

Common questions about this position

What experience is required for the Adoption Specialist role?

You need 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training, ideally within a SaaS or technology company. Excellent communication, presentation, and interpersonal skills with a customer-first mindset are essential, along with strong organizational skills for managing a high volume of accounts.

Where is this position based?

The role is based in Mexico.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You'll work within a scaled and pooled Customer Success model, partnering with Customer Success Managers and internal teams like Support, Product, and Marketing to deliver consistent customer experiences.

What makes a strong candidate for this Adoption Specialist position?

Candidates with 2+ years of B2B customer-facing experience in SaaS, excellent virtual presentation skills, and familiarity with CRM tools like Salesforce or Gainsight stand out. A customer-first mindset and ability to manage high-volume accounts in a fast-paced environment are key for success.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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