Activations Technician, Enterprise & Wholesale

Location Type: Remote Employment Type: Full-time Shift: 3rd Shift (11pm - 8am)

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality… designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Position Overview

Brightspeed is looking for an Activations Technician, Enterprise & Wholesale to join our team! In this position, you will be responsible for the testing of Layer 1 and Layer 2, and implementation of services at Layers 1 and 2, which include Ethernet (EVC, UNI, OVC, ENNI, NNI). Your responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation, and post-activation with customers.

Responsibilities

• Complete activations (new installs, MACs, disconnects) for external customers with oversight.
• Partner with applicable departments to troubleshoot activations for customers, CCM's, Account teams, and Field Ops.
• Troubleshoot post-activation issues.
• Process orders according to SLAs, M&Ps, On-Time Performance objectives, and quality standards.
• Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives.
• Maintain and support the network infrastructure.
• Update all systems and databases with careful attention to detail.
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Participate in overnight cutovers with customers that require hot cuts during maintenance windows.
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, and ensure key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and hold others equally accountable.
• Complete a designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Qualifications

• Telecommunications or other relative field of study/work.
• Certifications in related telecom or networking fields. Minimum of 1 certification.
• Fundamental knowledge of the OSI model.
• Working knowledge of Ethernet Layer 2 Hardware and Software plus Cisco IOS, Ciena, RAD, Alcatel-Lucent, Calix, Fujitsu.
• Exposure to Network Design (LAN, WAN, and ISP) and troubleshooting.
• Fundamental knowledge of all Ethernet Topologies.
• Must be able to work 3rd Shift (11pm - 8am).

Additional Information

Why Join Us?

We aspire to contemporary ways of working. We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC, and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation.