Accounts Receivable Officer (AU Retail, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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₱720,000 – ₱840,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

2 years’ experience in either a similar credit role or a finance administration role
Knowledge of computerised invoicing and debtors accounting systems
Excellent customer service skills with an ability to effectively manage difficult customers and situations whilst remaining calm and in control
Technologically savvy and able to work within an automated environment
Excellent communication skills (both verbal and written) across a diverse audience
Nice to Have: Experience using SAP

Responsibilities

Answer inbound phone calls in accordance with agreed KPI’s and ensure agreed customer service levels are maintained
Undertake first call problem resolution for all relevant customer enquiries and for all escalated customer enquiries ensure they are followed up and managed in a timely manner
Escalate all other issues to the appropriate team member for resolution
Review all referred credit limits in accordance with the agreed risk matrix and make considered and appropriate recommendations to the relevant approver
Assist and review all referred new account applications in accordance with the agreed risk matrix and make considered and appropriate recommendations to the relevant approver
Assist with review and analysis of non-auto allocated payments and determine appropriate resolution in a timely manner
Understand and achieve set KPI’s in line with the Leadership model
Compile and process all refunds within a timely manner and within delegations of authority
Assist with set of new vendors in ERP system in line with agreed policies and procedures
Conduct all task and activities in accordance with all applicable laws including Trade Practises laws and comply with any procedures and policies within the group

Skills

Accounts Receivable

Credit Management

Invoicing Systems

Debtors Accounting

Customer Service

SAP

Communication Skills

Finance Administration

KPI Management

Refund Processing

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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