Accounts Receivable Associate at Dialpad

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

4+ years of accounts receivable experience in a fast-paced high-growth environment, preferably in a SaaS company
Business or accounting-related degree or diploma
Accounting software experience, including the accounts receivables and cash modules
Experienced in NetSuite and Salesforce, and understands systems and integrations
Meticulous attention to detail
Strong written and verbal communication skills
Intermediate Excel skills (lookups, pivots)
Ability to work independently and prioritize multiple projects effectively
Fast learner & self-starter with a problem-solving mentality
Strong work ethic; takes the initiative
Available to work during US Eastern Time business hours (log in at 8 am EST)

Responsibilities

Effectively collaborate with internal partners to manage customer billing processes
Issue invoices and credits in a timely manner while maintaining a high level of accuracy
Monitor customer account details for non-payments, invoicing disputes, and other irregularities
Research and resolve billing-related inquiries from customers
Assist with the implementation of Suitebilling and parallel system runs, including verifying accuracy and finding and reporting errors
Own the billing and contract review process
Assist with customer disputes
Work closely with revenue, orders, and customer success teams to review each contract and determine the appropriate billing
Collaborate with collections to determine the best way to approach the client and execute their plan to bring in the maximum amount of timely payments
Help create and implement new processes to improve order-to-cash strategies
Special projects and reporting as needed

Skills

Accounts Receivable

Billing

Contract Review

Suitebilling

NetSuite

Order-to-Cash

Collections

Customer Disputes

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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