Account Support Advisor Intern at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Pursuing a bachelor's degree (ideally in a business-related field)
Honesty/Integrity
Customer Oriented
Accountability
Tenacious
Communication Skills (Oral & Written)
Adaptability
Service Oriented
Ethical
Competent
Achiever
Problem Solver
Numerical
Empathetic
Team Oriented
Positive
Persuasive
Professional
Solution Driven
Motivated

Responsibilities

Accurately navigate Salesforce and document work appropriately
Inbound & outbound customer service interactions with the goal of one contact resolution
Provide good oral and written correspondence with all internal and external customers
Consultative approach to identify appropriate solutions
Understand and abide by account security procedures for all interactions
Live the GreatAmerica principles
Perform miscellaneous duties as required
Present to Account Support Leadership at end of Intern Experience
Complete Customer Service training tailored to address End Users' questions through communication channels
Participate in company trainings to understand different business units and functions
Spend time in a team environment for hands-on experience
Learn ‘Office Life’ topics to build confidence for the workforce

Skills

Key technologies and capabilities for this role

SalesforceCustomer ServiceInbound InteractionsOutbound InteractionsWritten CorrespondenceOral CommunicationConsultative ApproachAccount Security

Questions & Answers

Common questions about this position

Is this a full-time or part-time internship?

This is a part-time internship position.

What education is required for the Account Support Advisor Intern role?

Candidates must be pursuing a bachelor's degree, ideally in a business-related field.

What key competencies are needed for this internship?

Core competencies include Honesty/Integrity, Customer Oriented, Accountability, Tenacious, and Communication Skills. Position-specific ones are Service Oriented, Ethical, Competent, Achiever, Problem Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive, Professional, Solution Driven, and Motivated.

What is the company culture like at GreatAmerica Financial Services?

The company emphasizes exemplary customer service, a principle-centered business philosophy, and a team-based operating approach, with a focus on growing through people in a team environment.

What are some tips for a strong application to this internship?

Highlight your passion for helping people, interest in team environments, and pursuit of a business-related degree. Demonstrate competencies like customer orientation, communication skills, problem-solving, and team orientation.

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees