Account Specialist at Wise

Singapore

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SGD 69,600 – SGD 69,600Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Minimum of 24 months' tenure in a similar or customer service role with a proven track record of excellent quality and consistent performance
Operate at a Specialist/Senior Customer Service Agent level
Deep knowledge of products and systems
Strong communication, organisational, and problem-solving skills
Genuine passion for helping businesses succeed
Customer-Centric Mindset: A strong focus on customer satisfaction and the ability to instill this mindset within your team
Strategic Problem-Solving: Excellent problem-solving skills with the ability to think strategically and anticipate challenges
Exceptional Communication: Outstanding communication skills to clearly explain complex concepts to both customers and your team; capacity to articulate complex concepts accessibly, fostering strong connections
Attention to Detail: Great attention to detail and a solid understanding of KYC principles; ability to identify compliance-related red flags and behaviours and guide your team in mitigating risks; capable of instilling this mindset within your team
Dynamic Adaptability: Ability to thrive in a dynamic, fast-paced environment where priorities can shift, requiring agility in leading your team through varied tasks
Analytical & Critical Thinking: Strong analytical skills

Responsibilities

Manage a dedicated portfolio of high-volume business customers with a relentless focus on resolution, quality, and SLAs
Focus on both retention and growth in Contribution Margin
Understand customer needs, provide tailored advice, and proactively identify opportunities for them to optimise their use with Wise
Act as the go-to person for complex client issues, leveraging deep product knowledge
Provide powerful, personable relationships with a set customer base to generate trust
Proactively monitor portfolio health and engage with customers based on data-driven triggers to address potential issues and ensure ongoing customer satisfaction
Collaborate seamlessly with support teams across servicing as well as other stakeholders
Provide valuable feedback directly contributing to service and process improvements

Skills

Customer Relationship Management

Account Management

Client Retention

Upselling

Problem Solving

Product Knowledge

SLA Management

Business Support

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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