Account Manager, Surgical - British Columbia’s Lower Mainland

Position Overview

• Location Type: Onsite (Greater Vancouver area of BC)
• Job Type: Full-time
• Salary: Not Specified

Alcon is the global leader in eye care, driven by meaningful work to help people see brilliantly. We innovate boldly, champion progress, and act with speed. This role offers recognition for commitment and contributions, with opportunities for career growth in an inclusive culture.

As an Alcon Surgical Account Manager, you will be responsible for achieving sales targets and promoting products to surgical eyecare professionals in British Columbia’s Lower Mainland. Your role involves building strong customer relationships, handling inquiries, and managing sales planning and reporting for your territory. You will collaborate with internal and external partners to differentiate, implement, and support new technologies in Surgical Ophthalmology, ensuring customer satisfaction and access to leading surgical ophthalmology products.

Responsibilities

• Achieve sales targets and promote products to medical practitioners and allied health care professionals.
• Drive sales, productivity, and performance targets within budgets and timescales.
• Develop business plans and implement activities such as customer events, sales and marketing campaigns, and sales presentations.
• Provide key account/hospital network support and market access support, including referral networks.
• Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
• Achieve agreed contact, coverage, and frequency targets through various communication channels.
• Ensure customer satisfaction and build best-in-class customer relationships.
• Handle inquiries and complaints quickly and professionally in accordance with company procedures.
• Complete all reports accurately and on time.
• Contribute positively to the Sales and Marketing team through cooperative relationships and collaborative efforts.

Requirements

• Minimum: University degree in a related field.
• Preferred: University degree in B.Sc., B.Comm., or equivalent plus MEDEC Certification.
• Minimum Experience: 3-5+ years in hospital surgical sales OR 5+ years in Pharma/other products selling to Ophthalmologists.
• Preferred Experience: 3-5 years with Ophthalmic or Surgical products experience.
• Fluency in English (verbal and written).
• Strong organizational and leadership skills – Ability to prioritize projects, lead teams, and adapt to change.
• Passion for innovation and learning – Curiosity-driven mindset with a desire to introduce new technologies and improve patient outcomes.
• Industry expertise and business acumen – Knowledge of trends, ability to build strong customer relationships, and drive sales growth.
• Commitment to helping others – Motivated to support and train end users on product optimization.
• Proven sales and relationship management skills – Ability to navigate the full sales cycle and establish long-term partnerships.
• Computer literate in a Windows Environment and experience with CRM.
• Individual must reside in the greater Vancouver area of BC, or closely surrounding areas.

Company Information

Alcon is the global leader in eye care. We foster an inclusive culture and are looking for diverse, talented people to join us.

How You Can Thrive at Alcon

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides a robust benefits package including health, life, retirement, paid time off, and much more.

Application Instructions

• Attention: Current Alcon Employee/Contingent Worker: If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Additional Information

• Learn more about Alcon Careers at alcon.com/careers.