Account Manager Paris - CDI at Deliveroo

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

2 to 3 years of minimum experience in a similar role
Ability to negotiate, anticipate commercial discussions, undertake necessary actions to maintain a quality portfolio (contractual discussions, negotiation of commercial tools, etc.), and achieve objectives (OKRs)
Ability to maintain control of the partner portfolio, observe market trends, and provide real-time feedback to partners and manager
Field expertise: proximity to partners, ability to conduct qualitative competitive monitoring on the portfolio and sector
Ability to convince and influence partners to achieve set objectives while respecting Deliveroo's values
Proactivity and ability to draw conclusions from action results to make relevant recommendations to the Regional or City Manager
Quick understanding and appropriation of objectives to achieve, with autonomy and determination
Ability to implement personalized actions consistent with partners' needs and managerial directives
Ability to identify, understand, and analyze commercial and operational performance data across the entire portfolio in a service excellence logic
Mastery of English (written/spoken) to defend a point of view and communicate effectively
Ability to build lasting commercial relationships to make Deliveroo the food reference in partners' eyes

Responsibilities

Manage a portfolio of key restaurants in mature sectors, requiring real expertise and particular attention
Create a privileged and lasting partnership by providing Food Tech expertise as a zone/city expert
Optimize the profitability of the portfolio and propose personalized, long-term support with data support
Analyze portfolio performance and take appropriate measures; make direct recommendations to the Regional Manager, demonstrate agility and openness to novelty
Suggest and implement adapted marketing and promotional campaigns for the portfolio
Closely monitor operations to optimize the experience for both partner restaurants and customers
Regular travel required (about three days per week) in the South West Paris area based on zone and market needs

Skills

Account Management

Food Tech

Portfolio Management

Data Analysis

Marketing Campaigns

Performance Optimization

Client Partnership

Operations Management

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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