Account Manager (Lead) - eBay Live at eBay

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Live ShoppingIndustries

Requirements

Bachelor's degree in business, marketing, or related field
6+ years of experience in account management, e-commerce, or partner success
A relationship builder who thrives in fast-paced, dynamic environments
Data-savvy, analytical, and fluent in performance metrics
Strong communicator who can distill insights into actionable guidance
Passionate about creators, sellers, and the energy of live commerce
Experience working on marketplaces, live streaming, or social platforms preferred

Responsibilities

Own a portfolio of active sellers and drive growth through coaching, data insights, and performance management
Monitor seller health and activity, including stream frequency, GMV, and engagement metrics
Collaborate cross-functionally with Category Management, Programming, Marketing, and GCX to deliver a seamless seller experience
Provide actionable recommendations to improve seller performance — from stream structure and storytelling to audience retention and pricing
Identify and escalate product or operational issues affecting seller success
Champion your sellers internally — bringing their feedback into strategy, product, and marketing conversations
Coach and develop AM team members, fostering accountability, growth, and continuous performance improvement
Report to the Country Manager of eBay Live and drive eBay Live seller success

Skills

Key technologies and capabilities for this role

Account ManagementTeam LeadershipLivestream ShoppingeCommerceSeller RelationsCustomer Trust BuildingCommunity Management

Questions & Answers

Common questions about this position

What is the employment type for this Account Manager role?

This is a full-time position.

Is this Account Manager position remote or office-based?

This information is not specified in the job description.

What key responsibilities does the Account Manager (Lead) handle?

The role involves owning a portfolio of active sellers, driving growth through coaching and data insights, monitoring seller health metrics like stream frequency, GMV, and engagement, collaborating cross-functionally, and providing recommendations to improve seller performance.

What is the company culture like at eBay?

eBay fosters a purpose-driven, inclusive workplace that inspires passion, courage, and imagination, where bold ideas are welcome, authenticity thrives, and everyone can bring their unique selves to work while joining passionate thinkers, innovators, and dreamers.

What makes a strong candidate for the Account Manager (Lead) role at eBay Live?

A strong candidate excels in relationship management, strategy, and performance coaching, with the ability to guide top sellers, analyze data insights, monitor metrics like GMV and engagement, and collaborate cross-functionally in a fast-paced environment.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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