Account Manager-Electric Power at Caterpillar Inc.

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Power, Energy, Data CentersIndustries

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Explains how own organization compares to others in the industry. Describes key products and services in the industry. Identifies key industry segments and associated characteristics. Names key industry players, leaders, and trendsetters
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client

Responsibilities

Coordinates all sales activities for a specific data center accounts
Follows organizational policies and procedures and maintains clear and direct line of communication within the organization to meet customer requirements
Consults with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers
Designs processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer
Works directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met

Skills

Key technologies and capabilities for this role

SalesAccount ManagementCustomer Relationship ManagementElectric PowerData CentersDealer CoordinationBusiness Partner CollaborationProduct SalesService Support

Questions & Answers

Common questions about this position

What is the employment type for this Account Manager position?

This is a full-time position.

Is this Account Manager role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Account Manager-Electric Power role?

The role requires strong customer focus, including aligning customer needs with business decisions, researching expectations, and meeting regularly with customers, along with industry knowledge of trends, major issues, and key products in the electric power sector.

What is the company culture like at Caterpillar's Electric Power Division?

Caterpillar emphasizes a global team that cares about each other and the work, focusing on progress, innovation, and building sustainable communities, with EPD committed to reliable solutions for electric power customers worldwide.

What makes a strong candidate for this Account Manager role?

Strong candidates will have expertise in customer focus to resolve needs and expectations, plus solid industry knowledge to apply to diverse situations in electric power, particularly for data center accounts.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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