[Remote] Account Manager China at Salsify

Beijing, Beijing, China

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Services, PayrollIndustries

Requirements

Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Minimum 2~3 years of experience in a client facing role
High attention to detail and excellent organizational skills
Experience with CRM software and project management tools
Proven ability to juggle multiple client accounts and time-sensitive projects at a time
Excellent listening, collaboration and cross-cultural patience and understanding
Go-getter attitude with strong problem solving skills and a curiosity to learn
Ability to work independently without constant supervision, prior remote working experience is a plus
Strong verbal and written communication skills
Fluency in English and Mandarin Chinese is a must

Responsibilities

Develop trusted advisor relationships with clients
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Responsible for the onboarding and offboarding of clients and its employees
Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Skills

Key technologies and capabilities for this role

Account ManagementCRMProject ManagementClient OnboardingPayroll ProcessingInvoicingSales CollaborationRemote Work

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote with colleagues working from various locations worldwide.

What benefits are offered for this role?

Benefits include unlimited holidays (non-cashable), flexible working hours, laptop buy-back policy, and seasonal bonus.

What skills and experience are required for the Account Manager role?

Candidates need 2-3 years in a client-facing role, preferably as an Account Manager, high attention to detail, excellent organizational skills, experience with CRM and project management tools, and fluency in English and Mandarin Chinese.

What is the company culture like at Salsify?

Salsify operates with a fully remote team across multiple countries, emphasizing equal employment opportunities, privacy protection, and hiring based on qualifications without discrimination.

What makes a strong application for this position?

Submit your application in English, highlighting 2-3 years of client-facing experience, fluency in English and Mandarin, and prior remote working experience as a plus.

Salsify

Platform for managing product data and assets

About Salsify

Salsify provides a platform called CommerceXM that helps brands and retailers manage their product data and digital assets for online sales. The platform combines Product Information Management (PIM), Digital Asset Management (DAM), and Experience Management (XM) to ensure that product information is consistent and engaging across various online channels. Clients, including direct-to-consumer brands and large retailers, can automate the transformation of digital assets and synchronize supply chain data, which allows them to maintain a single source of truth for their product listings. This capability improves operational efficiency and enhances customer engagement, ultimately leading to increased sales. Salsify operates on a subscription-based model, offering different service tiers to meet the varying needs of its clients.

Boston, MassachusettsHeadquarters

2012Year Founded

$440.3MTotal Funding

SERIES_FCompany Stage

Data & Analytics, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Health Savings Account/Flexible Spending Account

Risks

Increased competition from PIM leaders like Akeneo and Contentserv pressures Salsify to innovate.

Recent layoffs may impact operational capacity and employee morale.

Focus on new technology products could strain resources and affect core offerings.

Differentiation

Salsify integrates PIM, DAM, and XM for comprehensive digital commerce management.

CommerceXM platform offers seamless synchronization of supply chain data and digital assets.

Salsify's AI-driven content validation enhances product information accuracy and engagement.

Upsides

Recognition as a 'Leader' in PIM boosts market credibility and client attraction.

Partnership with Mamenta expands global reach and revenue opportunities.

New CFO David Forlizzi may introduce strategies for growth and profitability.

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