Account Manager at Adyen

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial TechnologyIndustries

Requirements

3-6 years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services
Enjoy engaging with others and developing strong working relationships internally and externally with customers
Self-starter with a curious mindset, challenging yourself to go beyond the obvious and use knowledge to drive customer growth
Motivated by team commercial targets, with a proven track record of finding, driving, and delivering growth within an existing portfolio
Experience in presenting and negotiating

Responsibilities

Collaborate closely with your team on many different accounts, as well as working individually with your own strategic merchants
Build trust and long-term partnerships with merchants to reduce churn and maximize account value
Proactively spot growth opportunities and drive commercial discussions with merchants to help grow their accounts and meet financial targets
Prioritize and manage short- and long-term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience
Independently manage and prioritize tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results

Skills

Account Management

Customer Relationship Management

Strategic Thinking

Commercial Growth

Problem Solving

Customer Experience

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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