Account Manager at LogRocket

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers at a B2B SaaS company
Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
Proven success breaking into new lines of business to increase revenue with existing customers
Experience managing complex POCs
Strong presentation skills, business acumen, and credibility with C-level executives
Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
Natural curiosity and consultative communication approach
An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)

Responsibilities

Increasing revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
Define strategy to deliver maximum value through the LogRocket platform and partnership
Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
Recommend appropriate solutions that lead to existing and new product expansion and retention
Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders

Skills

Key technologies and capabilities for this role

Account ManagementSales Pipeline ManagementRevenue GrowthCustomer ConsultationBusiness ReviewsProduct ExpansionCross-functional CollaborationSaaS Sales

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need 4+ years in a Sales Account Management role at a B2B SaaS company focused on increasing revenue with existing customers, a proven track record of generating pipeline and overachieving quota, and strong prospecting skills for upsell and cross-sell opportunities.

What are the benefits and perks offered?

Benefits include catered lunch and an impressive array of your favorite snacks (healthy options).

Is the Account Manager position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Account Manager position?

A strong candidate has experience selling to C-level executives, managing complex POCs, breaking into new lines of business for revenue growth, and knowledge of backend/frontend infrastructure as a bonus.

LogRocket

Analytics platform for monitoring web applications

About LogRocket

LogRocket provides an analytics platform that helps improve user experiences by monitoring and debugging web applications in real-time. The platform allows product teams, developers, and customer success managers to track user behavior, identify issues, and enhance application performance. LogRocket operates on a subscription-based model, offering different pricing tiers that cater to varying needs for features and support. What sets LogRocket apart from its competitors is its focus on real-time monitoring and the ability to provide detailed insights into user interactions, which helps teams create smoother user experiences. The company's goal is to ensure that every web experience is as seamless and effective as possible.

Boston, MassachusettsHeadquarters

2016Year Founded

$53.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours - Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Stock Options - Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building.

Health, Dental & Vision Coverage - Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options.

Unlimited PTO - Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge.

Parental Leave - Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home.

Learning & Development - We know how important career growth is, so we offer a yearly $500 stipend to help support continued development throughout your journey.

Lunch & Snacks - Free catered lunches three days a week plus unlimited snacks and cold brew in our office.

Social Activities - Being remote has not stopped us from hosting fun events. From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships.

401(k) - Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Risks

Increased competition from FullStory and Hotjar threatens market share.

Stricter data protection laws raise privacy concerns for user session recording.

Open-source alternatives challenge LogRocket's subscription-based model.

Differentiation

LogRocket offers real-time session replay, enhancing user experience debugging.

The platform supports all languages and frameworks, ensuring broad compatibility.

LogRocket's Conditional Recording feature uses machine learning for granular data capture.

Upsides

Growing demand for real-time session replay tools boosts LogRocket's market potential.

AI-driven analytics integration enhances LogRocket's user behavior insights.

Mobile-first strategy adoption increases demand for LogRocket's mobile monitoring tools.

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