Account Manager at Global Payments

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, Financial ServicesIndustries

Requirements

Ability to plan and oversee enterprise-level support and service activities for company products and services
Strong client relationship management skills, including understanding client business and product installations
Availability for 24/7 on-call support with appropriate response to client impacts
Experience acting as a single point of client contact for resolving service incidents and escalating technical issues
Capability to collaborate with sales and support groups to demonstrate value and identify expansion opportunities
Proficiency in forecasting revenue and lines on monthly and quarterly bases
Skills in validating monthly billing, ensuring accuracy, and timely invoice issuance
Accountability for achieving revenue targets, profitability of new deals, and strategic growth targets
Experience preparing and conducting Client Business Reviews, including reporting collection and analysis

Responsibilities

Manage the totality of client and referral partner relationships for assigned accounts, covering products like Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions
Provide appropriate support and service activities for clients of varying sizes, ensuring 24/7 responsiveness
Update client business groups during and after severity one incidents
Act as the voice of the customer to identify and communicate product support and development needs internally
Maintain long-term relationships, identify service needs, plan delivery, and drive proactive mechanisms to reduce downtime and costs
Identify new product services aligned with client's strategic direction
Coordinate resolution of service incidents, escalate technical, regulatory, or financial issues to leadership
Ensure quality service and operational performance within client project and delivery standards
Serve as client advocate in Client Business Reviews, aligning needs with internal solutions, and handle setup/preparation including reporting
Ensure accurate and timely revenue forecasting and monthly billing validation
Achieve revenue and margin targets for new and existing accounts

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementPayments SolutionsMerchant ServicesPayroll CardEarned Wage AccessDigital TipsIncentive SolutionsDisbursement SolutionsService DeliveryIssue EscalationRevenue GrowthCustomer Satisfaction

Questions & Answers

Common questions about this position

What are the main responsibilities of the Account Manager role?

The role involves planning and overseeing enterprise-level support for clients, acting as the single point of contact for service incidents and escalations, maintaining long-term client and referral partner relationships, and driving proactive service to increase revenue and satisfaction.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Account Manager position?

This information is not specified in the job description.

What products and services does the role support?

The role supports all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions for clients and referral partners.

What are the on-call requirements for this position?

The position requires being on call 24 hours a day, 7 days a week, with appropriate responses to client impacts, especially during severity one incidents.