Account Manager at Mattermost

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Defense, Government, Financial Services, SecurityIndustries

Requirements

5+ years of experience in account management, customer success, or enterprise sales, preferably in SaaS or open-source environments
Proven track record of contributing to the growth and achievement of company NDR targets
Strong understanding of strategic selling methodologies (e.g., MEDDPPICC, Challenger Sale)
Excellent communication and relationship-building skills with technical and business stakeholders
Experience working with public sector or regulated industries is a plus but not necessary
For U.S. candidates: Must be U.S. citizens and eligible to obtain and maintain a U.S. government security clearance
Must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR

Responsibilities

Drive commercial relationship for a defined book of business, focusing on renewals and expansion opportunities – in tight coordination with AEs
Develop and execute strategic account plans that align with customer goals and Mattermost’s growth objectives
Drive value-based conversations with economic buyers and technical stakeholders to uncover new use cases and expansion paths
Collaborate with Technical Enablement teams to ensure successful onboarding, adoption, and support for your accounts – this includes TAM, Support or other post sales technical resource
Maintain accurate forecasting and pipeline management using Salesforce and Clari for retention and expansion
Proactively identify risk in account related to renewal and bring company resources forward to resolve renewal risk to minimize churn and contraction
Identify opportunities for additional expansion (both cross-sell & up-sell) and collaborate with AEs to qualify and forecast
Coordinate and participate in executive business reviews in conjunction with AEs, Region Leaders and Executive Team

Skills

Account Management

Net Dollar Retention

Value-Based Selling

Strategic Account Planning

Customer Success

Salesforce

Pipeline Management

Forecasting

Renewals

Expansion

Mattermost

Secure collaboration platform for technical teams

About Mattermost

Mattermost provides a secure collaboration hub specifically designed for technical teams. Its platform allows users to communicate in real-time, share files and code snippets, and automate workflows, all while maintaining a high level of security and control over data. Users can customize the platform to fit their needs and deploy it in various environments. Mattermost integrates with essential tools like GitHub and GitLab, enabling teams to streamline their workflows within a single interface. Unlike many competitors, Mattermost offers both premium features, such as advanced compliance and admin controls, and an open-source version, allowing for greater flexibility and customization. The company's goal is to enhance productivity and security for teams working in complex operational settings.

Palo Alto, CaliforniaHeadquarters

2016Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events

Risks

Emerging open-source platforms may offer similar features at lower costs.

AI-driven tools could outpace Mattermost's current feature set.

Security vulnerabilities in open-source platforms may increase scrutiny on Mattermost.

Differentiation

Mattermost offers a secure, open-source platform for technical team collaboration.

The platform supports real-time communication and workflow automation for agile development.

Mattermost provides flexible integrations with tools like GitHub and ServiceNow.

Upsides

Rising demand for remote collaboration tools boosts Mattermost's market potential.

Emphasis on cybersecurity increases the appeal of Mattermost's secure platform.

Growth in open-source software market expands Mattermost's community and contributor base.

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